Every agreement and policy that applies to GFN services, in one place. If you have questions about any document, contact us at sales@qwords.co.id.
GFN's master contract: service scope, 98.8% uptime, backup, termination, limitation of liability, and disputes.
Terms of ServiceContract terms, billing, upgrades, cancellation, non-refundable items, and identity requirements.
Service Level Agreement98.8% network uptime, downtime credit formula, maintenance notice, and Manage The Box response times.
Acceptable Use PolicyProhibited content and activity, fair use of resources, email, licensing, and sanctions.
Limitation of Liability & DisclaimerLimits of GFN's liability for losses, data, backups, third-party software, and force majeure.
Privacy PolicyPersonal data processed, purposes, retention, security, and your rights as a data subject.
Refund PolicyWhat can and cannot be refunded, request deadlines, and administration fees.
Ordering & PaymentHow to order, official bank accounts, payment methods, and administration hours.
Tax InvoiceRequirements and deadlines for tax invoices, plus e-Faktur or printed delivery.
Customer Migration TermsMigrating from other providers, moving services between accounts, and special cases.
Product Life Cycle PolicyStages from pre-launch to end of support, and the schedule of retired products.
Other RulesReseller customer support, cPanel license late-payment penalties, SSL, and use of the GFN name and logo.
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