1. Customer can only requests refund maximum 7 calendar days after the payment was made, If It has passed 7 Days after the payment, the payment will goes into Customer’s Account Credit / Deposit. If it has passed 45 Days then the fund cannot be processed / non refundable

2. Team Finance and Billing will verify the request, and if it’s approved, it will be refunded

3. Refunds can only be send to the same payment method as the Customer paid

4. Customer is required to submit data as follows:

-Proof of payment
-Invoice Number
-Customer’s name
-Phone number
-Payment Method

5. Minimum funds can be refunded is IDR 50,000 (before deduction – if any). If it’s under IDR 50.000, it will be automatically goes into DEPOSIT deducted by Convenience Fee (Paypal / Credit Card)

6. Account CREDIT/DEPOSIT cannot be cashed for any reason
7. Only for KREDIVO, If there is any request cancellation before 14 Days from the transaction day, refund will be goes back into your Kredivo Account, BUT if there is any request cancellation after 14 Days from the transaction day, refund will goest intoo DEPOSIT deducted by Kredivo Convenience Fee


The Refund Administration Fee is as follows:

Payment Method (According to Invoice) Administration Fee Process Time (after request has been verified)
Bank (BCA / MANDIRI) IDR 5.000 7-14 Workdays
Bank Transfer (Other Bank – Indonesia) IDR 10.000 adm + IDR 7500 bea ATM Bersama 7-14 Workdays
Paypal Free (Currency differences are Customer risk – if any) 14-21 Workdays
Credit Card IDR 10.000 Adm + Adm cc 7-14 Workdays
Credit/Deposit GFN Account Free 7-14 Workdays
Credit/Deposit GFN Account Free 7-14 Workdays
Kredivo Free (D+1 until D+14 transaction date)
/ 2.3% (>D+15 transaction date)
7-14 Workdays


What can be Refunded?

  1. Payment error (Incorrect Transfer, Transfer Above Total Invoices)
  2. Order cancellation from GFN side (if order / service has not been activated)
  3. Cancellation of orders from the Customer side if:
  • Orders / services that have not been activated
  • Orders / services that the Customer cannot fulfill the requirements

Cancellation for an already active service/s cannot be made for any reason